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20 Sep
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18 Sep
Teamwork Part 1
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, and a civilization work.’’ — Vince Lombardi I think... -
30 Aug
Company Resiliency
I just came across an article from JoAnna Brandi entitled “The Two “R’s” – Recession and Resilience – Which Will You Choose?” The article explains how an employer instilled... -
27 Aug
Company Culture
I came across a very interesting article on Company Culture written by Arshad Chowdhury for Fast Company. The article points out a few very cool culture ideas for companies... -
22 Aug
Flex Work Schedules
I came across an article about an interesting study released by Mom Corps on work schedule preferences. After polling more than 1,000 workers, the study showed that approximately 2... -
16 Aug
Training New Employees
Today we bring you our fourth installment in our series on improving customer service through your employees. Here we offer you a few detailed ideas on training your employees.... -
15 Aug
Seeing the Big Picture
Earlier in the week we shared a post with you about steps you can take to improve your company’s customer service reputation. We followed that up yesterday with a... -
14 Aug
Hiring the Right Employees
Yesterday we shared a post with you about steps you can take to improve your company’s customer service reputation. Over the next few days we want to share a... -
13 Aug
Creative Customer Service
I noticed this article (Customer Hall of Shame), and it got me thinking about why some companies have such terrible reputations for customer service. To me it seems that... -
09 Aug
Infusing Sports into Business Part 2
Part 2: This is second part of a 3-article series where we where we share some of the differences between the “sports world” and “business world.” This post will...