Hiring the Right Employees
Yesterday we shared a post with you about steps you can take to improve your company’s customer service reputation.
Over the next few days we want to share a few detailed ideas on how you can put those steps into action in your business.
We’ll start with hiring the right employees, as bringing in the right people is the foundation of any successful business.
- Look for fit, not just skill– Many employers simply look for someone to do the job instead of someone who will fit in with the company. You create office synergy by hiring someone who fits your company’s culture and fits in with the other employees, which then leads to an environment where people want to work. You can teach anyone how to do a job, but you can’t force someone fit in.
- Involve your staff in the process– When hiring a new position, determine who the new hire will be working with and involve those people in the hiring process. Make sure they are present during interviews, and afterward ask them for their feelings and opinions about the candidate. By involving those who will work with and train the new employee, you ensure he fits in before he begins. This makes the transition easier, and the new employee will feel like part of the team from the get-go.
- Fill the gaps– This is best illustrated by a quote by former Alabama head football coach Bear Bryant who said, ““I don’t hire anybody not brighter than I am. If they’re not smarter than me, I don’t need them.”
Hiring a new employee is a great opportunity for you to assess your company as a whole and determine where you can improve. By always hiring people who possess skills you and the rest of your staff don’t have you create a more well-rounded work place and open the gates for new ideas.
By having these tips in mind you will attract and hire the type of employee that will provide great customer service to your clients and bring new ideas that will propel your company forward.
Tomorrow’s post: Helping your employees see the big picture.