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17 Aug
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16 Aug
Training New Employees
Today we bring you our fourth installment in our series on improving customer service through your employees. Here we offer you a few detailed ideas on training your employees.... -
15 Aug
Seeing the Big Picture
Earlier in the week we shared a post with you about steps you can take to improve your company’s customer service reputation. We followed that up yesterday with a... -
14 Aug
Hiring the Right Employees
Yesterday we shared a post with you about steps you can take to improve your company’s customer service reputation. Over the next few days we want to share a... -
13 Aug
Creative Customer Service
I noticed this article (Customer Hall of Shame), and it got me thinking about why some companies have such terrible reputations for customer service. To me it seems that... -
13 Aug
Video: Mos Def Interprets The Poems Of Muhammad Ali
I have always been a huge fan of Muhammad Ali. There’s never been anyone like him. I think one of the things we forget is the power, creativity, and... -
10 Aug
Infusing Sports into Business Part 3
Part 3: This is third and final part of a 3-article series where we where we show some of the differences between the “sports world” and “business world.” This... -
09 Aug
Infusing Sports into Business Part 2
Part 2: This is second part of a 3-article series where we where we share some of the differences between the “sports world” and “business world.” This post will... -
02 Jul
Infusing Sports Into Business Part 1
I love sports. I love everything about them: the competition, the teamwork, the strategy. etc. Having played sports my entire life, I like to compare specific things you see... -
02 Jul
Stop Being a Commodity
We’ve allowed ourselves to become a commodity. As insurance agents, we have allowed the online direct carriers to sell exclusively on price, and we have turned our products into...